Open to Internal and External Candidates
Position Title : Project Assistant, Communications
Duty Station : San Salvador, El Salvador
Classification : General Service Staff, G4
Type of Appointment : One Year Fixed Term with possibility of extension
Estimated Start Date : As soon as possible
Closing Date : November 18, 2022
Reference Code : VN2022/036 SV
Established in 1951, IOM is a Related Organization of the United Nations, and as the
leading UN agency in the field of migration, works closely with governmental,
intergovernmental and non-governmental partners. IOM is dedicated to promoting humane
and orderly migration for the benefit of all. It does so by providing services and advice to
governments and migrants.
The United States Refugee Admissions Program (USRAP) operates world-wide with a target
of providing resettlement opportunities to tens of thousands of refugees each year. IOM
provides a range of services and support to the USRAP including, but not limited to, case
processing, migration health assessments, cultural orientation training, organized
transportation and administration of a travel loan and collections program. The Department
of Operations and Emergencies (DOE), specifically the Resettlement and Movement
Division (RMM), has the organizational responsibility to provide direction, oversight and
guidance to IOM’s global support to all resettlement programs.
Under the United States Refugee Admissions Program (USRAP), the Resettlement Support
Center (RSC) provides critical support and processing services for resettlement to the US.
As part of an MOU between IOM and the US State Department Bureau for Population
Refugees and Migration (PRM), IOM manages the RSC for LA. RSC LA manages US
resettlement activities in Latin America Countries and the Caribbean. RSC LA prepares
applications for adjudication by and provides support to visiting US Citizenship and
Immigration Services (USCIS) officers, facilitates security and medical screenings, provides
IOM is committed to a diverse and inclusive environment. Internal and external candidates
are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates
are considered as first-tier candidates.
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information about arrivals to resettlement agencies in the US and offers Cultural Orientation (CO) training to individuals departing for the US. Under the general supervision of the Project Associate, Communications, RSC El Salvador and the direct supervision of the Senior Project Assistant, Communications, RSC El Salvador, the successful candidate will be based in San Salvador, El Salvador and will have the following duties and responsibilities:Core Functions / Responsibilities:
•Assist with communications activities in an assigned area or areas, such as such ascase consultation, the information center and/or public affairs.
•Assist in providing efficient and effective case consultation services for individuals whoappear in-person at RSC LA, by providing efficient, effective, accurate, clear andcourteous information to individuals during case consultation.
•Provide information to individuals through the RSC LA information center, ensuring thatall communication undertaken by phone, email, through website(s) and othertechnological means and, if relevant, in person, is efficient, effective, accurate, clear andcourteous. Assist in verifying that the information provided by the RSC LA informationcenter is up to date, relevant and accessible to all persons, including to at-riskindividuals, and that the staff members providing the information are adequately trained.
•In close coordination with supervisors, as requested, assist with activities related topublic affairs, including, as assigned, assisting with producing and distributing materialsfor individuals served by RSC LA, RSC management, IOM, partners and donors,including print, audio, visual and online materials.
•Update WRAPS as needed with communications-related content.
•Undertake quality checks (QC) of communications-related data in WRAPS and othercommunications tools such as email systems as directed by Communications teammembers or supervisors. Proactively bring to the attention of supervisorscommunications-related backlogs or other issues.
•Provide regular reports on the work being accomplished to the Project Focal Point,Communications, and/or supervisors and team members.
•Undertake duty travel as needed to participate in meetings or training.
•Demonstrate an in-depth understanding of the USRAP, SOPs and WRAPS, as well asthe ability to remain professional, impartial and unbiased during all interactions withapplicants and colleagues.
•Maintain the confidentiality and integrity of all RSC-related information by implementingcontrol procedures in line with USRAP standards of conduct and data protection rules.Alert the Project Focal Point or RSC management of any non-compliance to SOPs orcodes of conduct by RSC staff members.
•Perform such other duties as may be assigned
Required Qualifications and Experience
Education and Experience
•Completed secondary education required
•Four years of working experience with secondary education; two years of workingexperience with Bachelor’s degree
•Attention to detail and ability to organize
•Excellent computer skills – Word, Excel and Internet
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•Experience in customer service
•Strong interpersonal and communication skills
•Ability to work under pressure with minimum supervision
•Experience working with international cooperation and humanitarian organizations isan advantage
Fluency in Spanish and English (oral and written)
•Inclusion and respect for diversity respects and promotes individual and culturaldifferences; encourages diversity and inclusion wherever possible.
•Integrity and transparency: maintain high ethical standards and acts in a mannerconsistent with organizational principles/rules and standards of conduct.
•Professionalism: demonstrates ability to work in a composed, competent andcommitted manner and exercises careful judgment in meeting day-to-daychallenges.
Core Competencies – behavioural indicators level 1
•Teamwork: develops and promotes effective collaboration within and acrossunits to achieve shared goals and optimize results.
•Delivering results produces and delivers quality results in a service-oriented andtimely manner; is action oriented and committed to achieving agreed outcomes.
•Managing and sharing knowledge continuously seeks to learn, share knowledgeand innovate.
•Accountability: takes ownership for achieving the Organization’s priorities andassumes responsibility for own action and delegated work.
•Communication: encourages and contributes to clear and open communication;explains complex matters in an informative, inspiring and motivational way.
How to apply
HOW TO APPLY:
I External Candidates that comply with the profile will need to send the Resume and a letter of interest to firstname.lastname@example.org by November 18, 2022 at the latest, referring to this advertisement.
IMPORTANT: Any offer made to the candidates in relation to this vacancy is subject to funding confirmation. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.
KEEP IN MIND:
•The motivation/cover letter should be a maximum of 1 page long and in English. Itshould state the position(s) you are applying for
•The CV should be a maximum of 2 pages long and in English.
•Only the applications that comply with the required profile will be taken intoconsideration.
•Those applications received after the due date or the ones that don’t include the name ofthe position, will not be considered.
•This vacancy is open for local staff or international staff with legal permit to work in theCountry.
•The attachment shouldn’t weight over 2 MB.
Posting period: From 04.11.2022 to 18.11.2022