Position Title: Project Coordinator, Compliance
Duty Station: San Salvador, El Salvador
Classification: Professional Staff, Grade P3
Type of Appointment: Fixed term, one year with possibility of extension
Estimated Start Date: As soon as possible
Closing Date: 12 December 2022
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of individuals each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight, and guidance to IOM’s global support to all resettlement programs.
Under the United States Refugee Admissions Program (USRAP), the Resettlement Support
Center (RSC) provides critical support and processing services for resettlement to the US. As part of a Memorandum of Understanding (MOU) between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages the RSC for Latin America (LA). RSC LA prepares applications for adjudication by and provides support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitates security and medical screenings, provides information about arriving individuals to resettlement agencies in the US and offers Cultural Orientation (CO) training to individuals departing for the US.
Under the general supervision of the Project Manager, RSC Latin America and the direct supervision of the Deputy Project Manager, Compliance, Communications and Cultural Orientation; RSC Latin America, the Project Coordinator, Compliance will be based in San Salvador, El Salvador and will have the following duties and responsibilities:
Core Functions / Responsibilities:
- Supervise daily RSC Latin America compliance activities in the assigned area(s), such as monitoring and evaluation, training, project support, project reporting, protection and/or fraud and malfeasance prevention, including hiring, providing training, assigning duties, and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of compliance activities.
- In relation to monitoring and evaluation, as required, oversee the planning of monitoring and evaluation activities, the design of monitoring and evaluation mechanisms, such as rapid performance assessments, surveys, interview protocols and focus group topics, the administration of surveys, interviews and focus groups, and the analysis of data. Prepare reports and quantitative and qualitative updates for review by the Project Manager, USRAP Monitoring Officer and USRAP Global Management Team, alerting RSC management of areas of concern and suggesting actionable improvements.
- In relation to training, as required, oversee training activities for RSC Latin America staff members, including overseeing or serving as the USRAP Training Focal Point in close coordination with the Human Resources (HR)-Business Partner, overseeing or leading the identification of training needs and professional development opportunities within the RSC Latin America region, ensuring trainings are planned, organized and administered, delivering trainings, recommending and implementing changes to training curricula and techniques and developing new training packages.
- In relation to project support and reporting, as required, draft and update Standard Operating Procedures (SOPs), prepare and develop reports, presentations, talking points, and briefings on activities for the RSC, IOM missions, regional offices, the USRAP Global Management Team, IOM Headquarters, RSC partners and PRM, and oversee or undertake a wide range of special and generally independent projects serving all RSC pillars and remote processing sites, as well as RSC management and IOM departments that are outside of, but support, RSC Latin America activities.
- In relation to protection, as required, oversee activities related to at-risk persons, such as children, the elderly, persons with disabilities, persons affected by sexual and gender-based violence (SGBV), and lesbian, gay, bisexual, transgender and intersex (LGBTI) persons, including identifying and reporting on at-risk cases, initiating and monitoring expedites, drafting and updating SOPs and tools, acting as the protection liaison with partners, processing cases, providing training on interviewing at-risk persons, counselling minors, and analysing or completing documentation on minors.
- In relation to fraud and malfeasance prevention, as required, monitor and track communication about potential fraud and malfeasance, primarily through the designated RSC fraud email box, handle fraud allegations following internal guidance and instructions from the RSC management and the Ethics Office at IOM Headquarters, regularly review and assess RSC processes and policies and suggest mechanisms to mitigate risks and to prevent and detect fraud and malfeasance, provide staff members with related training, and report regularly to RSC management on statistics and trends.
- Provide technical assistance, guidance, and information on changes to workflows and procedures to staff members in accordance with the Worldwide Refugee Processing System (WRAPS), USCIS, PRM Program Announcements and internal Standard Operating Procedures (SOPs).
- Act as the primary liaison between RSC compliance staff and RSC management. Promote clear and positive communication between various RSC units handling compliance activities by encouraging dialogue between unit supervisors. Collaborate with wider IOM Guatemala, Honduras, Costa Rica, Ecuador, Peru and Colombia counterparts on RSC compliance issues. Keep management well informed of achievements and challenges.
- In coordination with the Project Manager, RSC Latin America, liaise with external partners, including the Refugee Processing Center (RPC) and the United Nations High Commissioner for Refugees (UNHCR) on compliance issues as needed.
- Represent RSC Latin America at meetings as needed, including with US and UN officials. Prepare reports, briefings, background information, narratives, and statistical reporting as necessary and required.
- Maintain and ensure the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert the Project Coordinators, RSC Latin America of any non-compliance to SOPs or codes of conduct by RSC staff members.
- Support the overall development of RSC Latin America by suggesting potential improvements to processing activities.
- Perform such other duties as may be assigned.
Required Qualifications and Experience:
- Master’s degree in Social Science, International Relations, Regional Studies, or a related field from an accredited academic institution with five years of relevant professional experience.
- University degree in the above fields with seven years of relevant professional experience.
- Experience in USRAP, particularly in RSC activities, such as employment verification, case creation, pre-screening, USCIS adjudications support, scheduling, field support and out-processing, and knowledge of USRAP program implementation, is preferred.
- Experience in monitoring and evaluation and training is desired.
- Strong written and verbal communication skills and ability to effectively communicate with and lead a team.
- Demonstrated proficiency with the Worldwide Refugee Admission Processing System(WRAPS).
- Excellent computer skills and a high level of proficiency in spreadsheet and database applications.
- Takes responsibility and manages constructive criticism.
- Works effectively with all clients and stakeholders.
- Promotes continuous learning; communicates clearly.
- Takes initiative and drives high levels of performance management.
- Plans work, anticipates risks, and sets goals within area of responsibility.
- Displays mastery of subject matter.
- Contributes to a collegial team environment.
- Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation.
- Displays awareness of relevant technological solutions.
- Works with internal and external stakeholders to meet resource needs of IOM.
- Delivers on set objectives in hardship situations.
- Effectively coordinates actions with other implementing partners.
- Works effectively with local authorities, stakeholders, beneficiaries, and the broader community to advance country office or regional objectives.
IOM’s official languages are English, French, and Spanish.
External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (Arabic, Chinese, French, Russian, or Spanish).
For all applicants, fluency in English is required (oral and written). Working knowledge of Spanish and/or French is an advantage.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Previous applicants do not need to re-apply
Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).
Values – all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
- Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural indicators level 2
- Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
- Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
- Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
Managerial Competencies – behavioural indicators level 2
- Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
- Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
- Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.
IOM’s competency framework can be found at this link.
Competencies will be assessed during a competency-based interview.
Internationally recruited professional staff are required to be mobile.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.
The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.
Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.
How to apply
Interested candidates are invited to submit their applications HERE via PRISM, IOM e-Recruitment system, by 12 December 2022 at the latest, referring to this advertisement.
IOM only accepts duly completed applications submitted through the IOM e-Recruitment system. The online tool also allows candidates to track the status of their application.
Only shortlisted candidates will be contacted.
For further information please refer to: www.iom.int/recruitment
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
Requisition: VN 2022 381 Project Coordinator, Compliance (P3) San Salvador, El Salvador (57824396) Released
Posting: Posting NC57824397 (57824397) Released